Support
Questions, problems or a pattern you'd like us to teach next? Write to us at [email protected]. We usually reply within one business day. You can write in any of the app's languages.
Subscription
- Managing or cancelling: subscriptions are handled by the store you bought them from. On iPhone, go to Settings > your name > Subscriptions. On Android, open Google Play > your profile > Payments & subscriptions > Subscriptions. In the app, Account > Manage subscription takes you there.
- Free trial: if you cancel before the trial ends, you won't be charged.
- Paid but not active? The subscription usually activates within a few minutes. If it doesn't, tap Restore purchases on the subscription screen. Still not working? Write to us; there's no need to pay again.
App language
The app follows your phone's language. To choose another one, go to Account > Language. Menus, pattern names, video subtitles and written patterns are available in Turkish, English, German, Spanish, French, Italian, Hindi, Arabic and Persian.
Account and data
- Deleting your account: in the app, go to Account > Delete My Account. Your personal data is deleted; this can't be undone.
- Privacy: see our Privacy Policy and Terms of Use.
Kits and yarn
Our crochet kits and yarn are currently shipped to addresses in Turkey only.