Privacy Policy

Last updated: 7 November 2026

At KnitHelp we care about your privacy. This policy explains which personal data we collect when you use our website and the KnitHelp mobile app, why we process it, and what your rights are.

This is an English translation provided for convenience. The Turkish version is the binding text; if the two differ, the Turkish version prevails.

1. Data controller

Under Turkish Law No. 6698 on the Protection of Personal Data (KVKK), the data controller is the person or entity listed below. You can write to us about anything related to privacy.

2. Data we collect

• Account information: your name, email address and password (your password is stored in a form that cannot be read).
• Order and delivery information: for kit orders, your name, phone number and shipping address.
• Payment information: kit payments on our website are processed by iyzico, and in-app subscription payments are taken by your phone's app store. We do not store your card details; we only see the result of the payment (successful or not).
• Usage data: your viewing progress, the patterns you open and your in-app preferences (to keep your experience going).
• What you send to the Assistant: the questions you write to the crochet assistant and the photos you send (so that we can answer you).
• Photos of your finished pieces: photos you add to My finished pieces in the app. By default only you can see them. If you choose "Share with the community", after our team reviews it the photo is visible to everyone in the in-app community with your name shortened (for example Jane D.). If you choose "KnitHelp may use it in promotions", we may use the photo on social media and in our ads without your name. These are two separate permissions; you can turn either off or delete the photo at any time. The hearts you give and the reports you make in the community are also recorded.
• Device information: device model, operating system, app version, app language and connection information (so the app works properly and we can send you notifications).
• Advertising measurement data: if you downloaded the app through an ad, which ad you came from and basic steps in the app (sign-up, trial, subscription). Your device's advertising identifier may be used for this measurement; on iPhone only if you allow it.
• What you write in the help corner: questions on our website's help corner that we could not answer. They are stored without knowing who wrote them, emails, phone numbers and codes in them are hidden, and they are deleted after 180 days (so we can add new answers).

3. Why we process your data

• To create your account and let you sign in,
• To take, ship and fulfil your kit order and to link the kit's videos to your account with its QR code,
• To manage your subscription and access to content,
• To generate answers to your questions in the Assistant,
• To keep photos of your finished pieces and, when you allow it, to show them in the community or in our promotions,
• To send you notifications when you allow it,
• To respond to support requests,
• To understand in general how the app is used and to measure whether our ads work,
• To add new answers to questions we could not answer in the help corner,
• To keep the service secure and improve it.

4. Sharing of data

We do not sell your data. We share only what is necessary, only for the purposes below, with the business partners we work with:

• Payment providers and app stores: to take your payment and manage your subscription.
• Shipping companies: to deliver your order.
• Infrastructure service providers: to run the website and the app and to send you notifications.
• Artificial intelligence service providers: to generate answers to the questions and photos you send to the Assistant and to check photos submitted to the community for inappropriate content.
• Analytics and advertising measurement partners: to understand how the app is used and to measure the results of our ads.
• With competent authorities where required by law.

Because some of these partners are located abroad, your data may be transferred outside Turkey, limited to the purposes above.

5. Retention

We keep your data only as long as needed to provide the service and to meet our legal obligations. If you delete your account, the related personal data is deleted or anonymised within a reasonable time.

6. Your rights

You have the right to access your personal data, to have it corrected and to request its deletion. You can delete your account in the Account section of the app or write to [email protected]. Your rights, the legal grounds for processing and how to apply are set out in detail in our KVKK Information Notice (in Turkish).

Advertising and notification preferences: on iPhone, your advertising identifier is used only if you allow it in the permission window the app shows; you can change your decision at any time in Settings > Privacy & Security > Tracking. On Android, you can reset or delete your advertising ID in the Ads section of your phone's settings. You can turn off notifications in the Account section of the app or in your phone's settings.

7. Security

We apply reasonable technical and administrative measures to protect your data. Connections are encrypted and your password is stored in a form that cannot be read. Still, please remember that no transmission over the internet is 100% secure.

8. Children's privacy

Our services are not directed at children under 13, and we do not knowingly collect data from anyone under that age.

9. Cookies

Our website uses strictly necessary cookies to keep you signed in and to remember your cart, and marketing cookies for advertising measurement only with your consent. For details and to manage your choice, see our Cookie Policy (in Turkish).

10. Changes

We may update this policy from time to time. When we make important changes, we update the date on this page.

11. Contact

For your questions: [email protected]