Terms of Use
Last updated: 7 November 2026
By using the KnitHelp website, app and kits, you accept these terms. Please read them carefully.
This is an English translation provided for convenience. The Turkish version is the binding text; if the two differ, the Turkish version prevails.
1. Account
You need an account for some of the services. You are responsible for the accuracy of your account information and for keeping your password confidential. You are responsible for the actions taken under your account.
2. Kits and shipping
For kit orders, payment is taken securely on the website and the product is shipped to the address you give. Kits are currently shipped only to addresses in Turkey. We try to keep stock, price and content information up to date; if there is an error, we reserve the right to inform you before confirming the order.
3. Video access and licence
When you scan the QR code in a kit's box in the app, the videos of that pattern are added to your account for life. This access is personal; you may not download, record, copy, publish or share the videos with third parties.
4. Subscription
Unlimited access to the whole pattern library is an optional subscription. In-app subscriptions are billed and renewed through the relevant app store (App Store / Google Play); cancellation and management are also done through your store account. The store's terms apply.
5. Intellectual property
All content on the website and in the app (videos, images, texts, brand and logo) belongs to KnitHelp or its licensors and is protected by copyright. It may not be used without written permission.
Photos you share: the photos you add to My finished pieces are yours. If you choose "Share with the community", you allow us, free of charge, to show the photo in the in-app community; if you choose "KnitHelp may use it in promotions", you allow us to use it on social media and in our ads without your name. When you turn a permission off or delete the photo, further use stops. Only share photos you took of pieces you made yourself, and do not share photos showing other people's faces or personal information. We may remove photos that break these rules or are reported.
6. Prohibited use
- Copying, distributing or reselling content without permission,
- Trying to bypass access protections,
- Acting in a way that harms the service or compromises its security,
- Using someone else's account or information without permission.
7. Cancellation and refunds
For physical kit orders, you have the right to withdraw within 14 days of delivery, and we cover the return shipping cost. The full conditions are on the Delivery and Returns page, and the official texts are on the Distance Sales Agreement and Preliminary Information Form pages (in Turkish). For requests: [email protected].
8. Limitation of liability
The services are provided "as is". Crochet results may vary depending on personal skill and practice. To the extent permitted by applicable law, we cannot be held liable for indirect damages.
9. Changes
We may update these terms from time to time. The current version is published on this page; continuing to use the services means you accept the changes.
10. Governing law
These terms are governed by the laws of the Republic of Turkey, and the courts of Turkey have jurisdiction over disputes.